Customer Testimonials
I submitted the paperwork to cancel my extended warranty and GAP and was only reimbursed for the GAP, I have called, emailed and Facebook message and no response. It has been over 4 months. Do not recommend. It has been over 2 weeks since I was told they were looking into it and no one has reached out to me. -10 stars for pretending to care and trying to solve the issue. STAY AWAY FROM THIS DEALERSHIP!!!
The dealership is full of horrid and messed up people, especially in the finance department. Joey was absolutely out of line and treats people however he would like and will argue with you over nothing, acts like a pathetic child and will raise his voice and pulled me outside to say such inappropriate things to me about my trade in and the vehicle I was looking at. Absolutely horrible customer care and he wouldn’t care how you felt after leaving the dealership just will try his best to put you into huge amounts of debt and scam you. There’...
Minus 10, if I could. Horrible, don't even consider these people. Bought a car from them a year ago and while the experience leaved a bit to be desired, the car turned out to be OK. So, I thought I would give them another chance. I contacted them about a car, made an appointment and when I got there, was shoved off to an elderly salesman who had no idea what he was doing. After sitting with him while he scribbled on paper and mumbled to himself for 45 minutes, it took him another HOUR to find the keys. Then, The ...
ABSOLUTELY TERRIBLE! WISH I COULD GIVE 0 STARS! I would like to share my horrible experience at Winner’s Circle CJD in Franklin, Virginia. In a nutshell I had a vehicle (2022 Chrysler Pacifica Plug in Hybrid) sold right out from under me after I had a deal in place. I had been working with Chelsea Beltrami and Jamar Hill, who were both amazing every step of the way and were also blind-sided by the sale to another customer. Chelsea even called and increased the price by one thousand dollars which I agreed to and I was told that with this extra ...
Their service department is TERRIBLE. An oil change was satisfactory. Also went in for a diagnostic after I did a code read at O'Reilly Autoparts and replaced spark plugs and ignition coil. I told the Service Advisor that I replaced those parts and that cylinder 7 was still misfiring. Had that same thing happen a year ago with a different cylinder and they replaced the fuel injector and the problem was solved. This time the Service Advisor keep calling me with the "diagnosis" from the "techician" was to replace the ignition coil. After a week I ...
I had an excellent experience at Winners Circle's Franklin dealership! I found my wife's and I dream car online, and the process was seamless from start to finish. Julian and Trey were incredibly helpful and made the purchase process easy and stress-free. Chelsea assisted me with the deposit earlier in the week and her support was invaluable to locking in the deal we got for our car. The entire team including Eric who did our paperwork was professional and friendly, ensuring we felt comfortable every step of the way. Highly recommend Winners Circle Dodge Chrysler for anyone looking ...
Best experience I ever had purchasing a vehicle. Ms. Devir Jones, my saleswoman, was an absolute professional. Her customer service attitude and easy going personality were unparalleled to any other salesperson I have ever dealt with when purchasing a vehicle. And Winners Circle Franklin, VA, free delivery of my newly purchased truck to my home in Hampton, VA, was just another added bonus of why I gave them 5 STARS! Ms. Chelsea (Manager) and Ms. Devir are a customer focused team ensuring all of my vehicle purchasing needs were met. I am definitely keeping Winners Circle Franklin, VA, in my contacts ...
All around excellent experience. The deal was hard to beat, the salesman was attentive and professional, the manager worked hard to bring the deal to a satisfactory conclusion, and the finance manager completed the paperwork quickly. My wife and I drove away with a new 2024 Ram 1500 Limited and are very happy with the transaction.
Excellent service and sales department. Very informative and honest about my transaction. I had an issue and the service department stepped in and fixed my issue. I couldn’t ask for much more than ( free) ! lol! I will be back and recommend all friends and family.
I purchased a used 2016 Nissan Frontier on 09/12/23 from Ryan Brown , I had a wonderfull experience ! The sales team worked hard to get Me where I wanted to be money wise . They got the payment to what I was expecting and I left with a gorgeous truck ! I drove an hour and a half to Franklin , but it was worth the drive .
Excellent customer service! A dealer who cares about its customers are hard to find these days. Most just want the sale and will forget about you. Franklin CDJR goes out of its way to take care of its customer. Don’t bother with Southern Ram. Poor customer service and incompetent. Franklin might be outside of city limits, but worth the ride.